Return & Refund Policy

At Umme Jannah, we are committed to delivering quality products. However, we offer exchanges only in limited circumstances as outlined below.

EXCHANGE POLICY

We allow product exchange only if there is a clear manufacturing defect, such as:

  • Incorrect item received

  • Damaged item upon arrival

  • Major stitching or fabric issue

Conditions for exchange:

  • Contact us within 2 days of receiving your order

  • Item must be unused, unwashed, and in original packaging with all tags attached

  • You must provide clear photo/video evidence of the defect

NO EXCHANGE OR RETURN IN THESE CASES

Please note that we do not offer any exchange or return in the following situations:

  • Change of mind after purchase

  • Personal preference (e.g., “didn’t like the item”, “not as expected”, etc.)

  • Minor color differences due to lighting or screen display

  • Wrong size ordered by the customer (please check the size chart carefully before ordering)

HOW TO REQUEST AN EXCHANGE

If your product has a valid manufacturing issue, please contact us within 2 days of delivery:

📧 Email: team@ummejannah.com
📞 Phone: 0323-206-7756

Our team will assess your request and assist you with the exchange process.