Shipping Policy

At Umme Jannah, we aim to deliver your orders in a safe, timely, and reliable manner. Please review our shipping guidelines below.

DOMESTIC SHIPPING (PAKISTAN)

  • Estimated Delivery Time: 3 to 5 working days

  • Shipping Partners: We use trusted local courier services to ensure efficient delivery across Pakistan.

  • Shipping Charges: Calculated at checkout and may vary based on location and order size.

Note: While we strive to dispatch and deliver your order within the mentioned timeframe, delays may occur due to factors beyond our control—such as issues on the courier company's end, weather conditions, or high seasonal demand.

INTERNATIONAL SHIPPING

  • Estimated Delivery Time: 8 to 10 working days*

  • Shipping Partners: We use reliable international couriers to deliver worldwide.

  • Shipping Charges: Rates depend on the destination, weight, and order value. Final charges are visible during checkout.

  • Customs & Duties: Orders may be subject to taxes or import duties by your country’s customs authority. These charges are the customer's responsibility.

*Delivery times may vary depending on the region and customs processes. Delays caused by shipping carriers or local postal services may also occur, which are unfortunately outside our control.

ORDER PROCESSING

  • Orders are typically processed and dispatched within 1–2 business days.

  • A shipping confirmation and tracking details will be emailed once your order is dispatched.

  • Orders placed on weekends or public holidays are processed on the next business day.

DELIVERY ISSUES OR DELAYS

If you face any delays or problems with your delivery, we’re here to help. Please contact our support team at:

📧 Email: team@ummejannah.com
📞 Phone: 0323-206-7756

We will coordinate with the courier company to investigate and resolve the issue as quickly as possible.