Order Processing Time

• All orders are processed within 2-3 business days after confirmation.
• Pre-orders will follow the timeline mentioned in the product details.
• Orders are not processed on weekends or public holidays.

Shipping Duration

• Karachi: 2-3 business days.
• Other Cities (Pakistan): 4-7 business days.
• International Shipping: Not available at the moment.

Delivery During Ramadan & Eid

• Due to high demand, orders placed one week before Eid may experience slight delays.
• Last date for nationwide deliveries: 10th Ramadan
• Last date for Karachi deliveries: 28th Ramadan

Shipping Charges

• Free shipping on all orders except scarves.

Order Tracking

• A tracking ID will be shared via email/SMS once your order is dispatched.
• Customers can track their order status on our website or through the courier service provider.

Lost or Delayed Orders

• If your order is delayed beyond the estimated timeframe, please contact our support team.
• Umme Jannah is not responsible for delays due to weather, strikes, or courier issues.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, kindly reach out within 48 hours of delivery with images for resolution.

Contact Us

For any queries, reach out to us at:
📩 Email: ummejannahofficial@gmail.com
📞 Phone: 0335-4462288
📍 Instagram/Facebook DMs